Advertise Customer Success Story Quantcast drives 24% brand preference uplift for Westpac

Westpac, one of Australia’s largest banking and financial services providers, was looking to increase brand preference among Australians during a particularly turbulent time with the Banking Royal Commission. This presented Westpac with a broader challenge of not only increasing brand preference against competition, but also within an industry under scrutiny for its practices. They sought to improve trust and consideration among customers and non-customers with “Stay Protected” creative messaging.

Using a combination of Quantcast’s Search Powered Audiences and Demographic Audiences, Quantcast identified the predictive behavioural patterns and search intent signals of business owners to reach similar users before they are in-market. This was overlaid with Demographic Audiences, targeting age 18-49, ensuring they not only reached potential consumers of Westpac’s suite of products for business banking, but also their core demographics.

To drive optimal Brand Preference Lift, Westpac leveraged Quantcast’s unique Frequency Management solution. Frequency Management acts as a critical AI data point, allowing for tailored ad cadence uniquely delivered to each customer. By setting a target frequency at the start of the campaign and reassessing the optimal frequency a week in, Westpac was able to deliver their trust and safety message to customers when they were most receptive, driving maximum brand impact. This was validated through Nielsen Digital Brand Effect brand lift measurement.